Ivett Ördög

My primary role at Contentful is managing a team that was originally focusing on the developer persona, but later on has shifted towards enabling collaboration between different roles by developing tools. Our early projects included content level permissions via a tag-based permission system, and environment governance. After that we started working on CI/CD tooling which grew into what is now known as the merge app. It essentially allows developers to make and test content model changes in a sandbox environment, and then merge those changes back into the main line, like one would merge changes across git branches. As the feature was rolled out it became clear that there is interest for also content getting merged in the same fashion, so that editors and content creators have access to the same git-like workflows as developers.

I was also managing a group of external contractors who are tasked with keeping our SDKs up to date. After joining Contentful a couple of management issues surfaced which prompted me to redesign the process of how we interact with our contractors.

Other cross-company projects I've been working on are the reboot of our Hackdays after the pandemic, building a guest sprint system, that allows our developers to spend a sprint in another team to facilitate inter-team relationships, and knowledge sharing.

I've also been leading the inclusion and diversity working group at Contentful. It is an employee-organized initiative that tries to bring awareness to diversity topics.

Although I was hired as a software engineer at Instructure, I spent the first few months of my tenure with other activities I volunteered for. Since the Budapest office was brand new and had no existing engineering culture, I set up a training program that introduced our engineers to Agile practices (Mainly Extreme Programming), DevOps and the tools we were about to use: Kotlin with Spring, Ruby on Rails, and ReactJS.

As a software engineer I worked on a back-end service that rendered, bundled, and delivered email notifications informing the user about events that happened within their Bridge account. I was first involved as a developer and later as the technical lead responsible for breaking down the epics into stories, and steering the team in the right direction.

To recruit more engineers Instructure, Budapest sponsored Kotliners conference. I took responsibility for organizing our presence. Setting up the booth, getting designs for swag, having them manufactured, and made sure we had exciting activities for participants that motivated them to visit our booth.

I spent most of my time at Emarsys as a Team Lead responsible for the development of the product Automation Center. It is essentially a workflow engine that lets users create a flow chart of marketing events and then executes it. During execution, it called several other services in succession. As the load increased on the back-end, strange bugs started to appear. After investigating the issues, we found two causes behind it: at several points in the code the operation's success wasn't being checked and even when failure was detected retrying the operation meant that certain steps were repeated. To solve this issue, we introduced idempotency into our downstream services and added the missing checks. My talk Learning to fall is a detailed description of this project.

My team was also tasked with speeding up the CSV import processes that was used to keep the customers' contact database in sync with our database. For some customers this daily process took more than 24 hours. Since fixing the performance became an urgent issue, my team had to pioneer Continuous Deployment at Emarsys, which was later rolled out across the entire company.

Another important period during my tenure at Emarsys was when I led the Bootcamp team that introduced our new hires to the company's engineering culture. Since our practices differed from those most companies adhere to, this was an important step in stopping the erosion of our engineering culture. The talk Bootcamp: Protecting the Engineering Culture During Hyper Growth gives a detailed overview of how our bootcamp worked.

I was also one of the people advocating for changing our hiring process which led to the changes described in the talk Your hiring process is broken, and here is how you fix it.

I'm a strong advocate for sharing information with others, so I also became a founding member of Emarsys CraftLab, the dedicated coaching team. We organized meetups, most notably the very successful Craft Meetup series, internal trainings, and workshops like Coderetreats and Lean Poker events. We coached our employees before they gave talks at other conferences, and taught university courses on topics like Agile, Extreme Programming, DevOps, and Test Driven Development.